Hey, I’m Kiyomi.

I build spaces where knowledge connects community and learning becomes culture.

I'm an educator and learning designer who believes learning creates choice.

For over a decade, I've designed learning experiences across technology, workforce development, and customer education, reaching more than 100,000 learners and users.

My work takes many forms, from technical curriculum and instructional videos to hands-on workshops and learning embedded directly into software. What connects it all is a focus on helping people build skills, understand technology, and put knowledge into practice.

View my work

  • Community Advocate

    I design spaces where people feel seen, supported, and inspired to contribute—not just consume. My work centers belonging, participation, and real human connection.

  • 12+ Years Designing Learning & Knowledge Systems

    Across SaaS, tech education, and community programs, I translate complexity into clarity through structured content, workflow mapping, and scalable learning ecosystems.

  • Scaled Learning Ecosystems Serving 100,000+ Users

    I design knowledge architectures that reduce friction and surface guidance at the moment of need—improving adoption, shortening onboarding, and lowering support volume.

My Approach

Human

I design with empathy, warmth, and clarity — ensuring every learner feels seen and supported. Good learning honors the person, not just the task.

Contextual

I believe learning belongs inside the workflow. I design microlearning and in-product systems that reduce friction and meet users exactly when they need clarity.

Measurable

I architect learning that can be tracked, iterated, and tied to real product adoption. Behavior change is the metric that matters.

What Collaborators are saying

"Kiyomi’s work became our standard for exceptional experience design. She builds feedback loops that give us meaningful customer insight without disrupting the user experience. She always starts with the ‘why’—and brings ideas no one else sees."

— Paola C., Senior Learning Experience Designer

"The new experience was a game changer — a major milestone in creating a world-class customer journey. We could not have delivered this without Kiyomi’s work."

— Brent M., Senior Leader, CX

Let’s Connect

Whether you’re designing a new learning ecosystem, rethinking product education, or mapping knowledge strategy — I’d love to chat.