My Career Journey

I design learning and culture as living systems.

My work spans classrooms, nonprofits, and tech—building human-centered learning experiences for people with real lives, limited time, and high stakes. From early education to in-product learning for shift workers, I focus on what actually helps people grow, lead, and stay curious.

Today, I work at the intersection of learning, culture, design, and emerging technology—shaping systems that scale with integrity. I’m drawn to executive learning leadership roles where strategy, storytelling, equity, and AI meet.

Global Learning Architect | Knowledge Culture Strategist | AI-Driven Education Leader
“I build spaces where knowledge finds people — not the other way around.”

Executive Summary

Human-centered learning architect with 10+ years building global learning ecosystems, metadata-driven knowledge systems, and impactful in-product education for SaaS and mission-driven organizations. Known for transforming complexity into clarity, designing culturally intelligent learning experiences, and leveraging AI to enhance discoverability, personalization, and scale.

Recognized as a WalkMe DAP100 Top Professional (2025–2026) for excellence in digital adoption and in-product learning.

Core Expertise

  • Learning Ecosystem Architecture

  • Metadata & Taxonomy Systems

  • AI Content Intelligence

  • In-Product Learning

  • Customer Education & Certification

  • UX Writing & Content Strategy

  • Segmentation & Personalization

  • Insight Loops & Search Data Analysis

  • Narrative & Belonging Design

  • Cross-Functional Leadership

Professional Experience

Learning Experience Designer III — Deputy (2023–Present)

Humanizing workforce technology through global learning systems

  • Architect learning systems across Business Insights, Payroll, Analytics+, HR, Scheduling, and Timesheets

  • Build Smart Walk-Thrus, contextual guidance, segmentation logic, and onboarding journeys for tens of thousands of users

  • Lead Help Menu search analysis (10k+ monthly queries) shaping metadata & content strategy

  • Host and produce OnShift, an internal storytelling series breaking silos and strengthening belonging

  • Drive measurable impact: 13% reduction in Tier 1 tickets, 35% CTR on onboarding guides

  • Founding member of Deputy’s AI Champions group

  • WalkMe DAP100 Top Professional (2025–2026)

Senior Curriculum Developer & Knowledge Architect — Hack the Hood (2022–2024)

  • Designed modular digital literacy & web development curriculum

  • Doubled program capacity (50 → 100 learners) with 90% retention

  • Centered community storytelling and real client work

Learning Coach — Year Up (2021–2023)

  • Supported 250+ learners annually

  • Developed communication + job readiness curriculum

  • Helped young adults enter tech careers with confidence

Educator — NYC DOE (2014–2021)

Pre-K, Kindergarten, 1st Grade, Special Needs

  • Designed culturally responsive, trauma-informed learning environments

  • Built foundational literacy & learning systems

  • Partnered with families, IEP teams, and specialists to ensure whole-child learning

Education & Certifications

  • Google AI Essentials

  • Full Stack Web Development — Pursuit

  • B.A. Elementary Education & Sociology — Queens College

Technology & Platforms

WalkMe • Contentful • Confluence • Notion • Airtable • Articulate 360 • Figma • Adobe • Metadata & Taxonomy Governance • Generative AI Tools • Analytics & Insights • UX Writing Systems

Roles I’m interested in:

Chief Learning Architect & Global Head of Knowledge Culture

Future Compensation: $750,000 base + executive bonus + equity
Location: Global / Hybrid / Flexible

A role where learning, culture, AI, narrative, and strategy meet. I imagine stewarding global learning ecosystems, designing metadata and governance models, shaping knowledge culture, and bringing human-centered clarity to millions of users across geographies.

I see myself leading:

  • Global learning strategy and experience design

  • Knowledge architecture, metadata, and governance

  • AI-powered learning personalization

  • Customer education & partner enablement

  • Cultural storytelling + narrative cohesion

  • Cross-functional alignment across Product, Support, Marketing, Legal, and AI

  • Global learning insights, analytics, and reporting

Senior Director, Global Learning & Knowledge Experience

Future Compensation: $350,000 base + bonus + equity
Location: Global / Hybrid / Flexible

A bridge role into executive leadership — overseeing global learning journeys, content systems, knowledge operations, and AI-enhanced education across a mission-driven organization.

I see myself leading:

  • Global learning journeys & in-product learning frameworks

  • Knowledge architecture & taxonomy systems

  • AI-powered content intelligence

  • Customer education + certification programs

  • Cross-functional partnerships

  • Continuous improvement, measurement, and insight loops