Hey, I’m Kiyomi.
I build spaces where knowledge connects community and learning becomes culture.
I’m a Learning Experience Designer with 10+ years designing scalable learning systems across tech, workforce development, and customer education. My work sits at the intersection of product design, behavior change, and knowledge strategy — serving 100,000+ learners across industries.
I build learning that meets people in the moments that matter, especially inside the product itself.
My Approach
Human
I design with empathy, warmth, and clarity — ensuring every learner feels seen and supported. Good learning honors the person, not just the task.
Contextual
I believe learning belongs inside the workflow. I design microlearning and in-product systems that reduce friction and meet users exactly when they need clarity.
Measurable
I architect learning that can be tracked, iterated, and tied to real product adoption. Behavior change is the metric that matters.
What Collaborators are saying
"Kiyomi’s work became our standard for exceptional experience design. She builds feedback loops that give us meaningful customer insight without disrupting the user experience. She always starts with the ‘why’—and brings ideas no one else sees."
— Paola C., Senior Learning Experience Designer
"The new experience was a game changer — a major milestone in creating a world-class customer journey. We could not have delivered this without Kiyomi’s work."
— Brent M., Senior Leader, CX
Learning as Part of Decision-Making
Built an in-product learning layer that supported confident, repeat use of a data-heavy feature for forecasting and budgeting decisions.
Case Studies
Let’s Connect
Whether you’re designing a new learning ecosystem, rethinking product education, or mapping knowledge strategy — I’d love to chat.
